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TANZ MEMBER DIRECTORY

FIND A TANZ MEMBER NEAR YOU

Northland

Northland

Auckland

Auckland

Waikato

Waikato

Bay of Plenty

Bay of Plenty

Gisborne

Gisborne

Taranaki

Taranaki

Hawkes Bay

Hawkes Bay

Manawatu - Wanganui

Manawatu - Wanganui

Wellington

Wellington

Marlborough

Marlborough

Nelson - Tasman

Nelson - Tasman

Canterbury

Canterbury

Otago

Otago

Southland

Southland

WestCoast

Westcoast

TANZ offers a Tilers Directory, this directory is of approved TANZ tilers that operate under the strict guidelines that are set out in the TANZ application, this is so that the public can be sure that they are dealing with a reputable tile installer.

 

 

 

NORTH ISLAND

 

NORTHLAND

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AUCKLAND

Company Details

Imperial Tiling Ltd

Address

30a Eleventh Ave

Town

Tauranga

Contact Details

Jaan Smits

Phone

02108280769

Email

[email protected]

Web

ABOUT US

I have been laying flooring for 17 years. Have completed an apprenticeship in carpet, vinyl and floor preparation.
Have been contracting for many years now and started my own company in 2014.
I install many types of flooring including tiles, carpet, vinyl, laminate and hardwood, cork, floor sanding and polished concrete. As well as being a qualified applicator in all types of waterproofing membranes.
Imperial Tiling Ltd is made up of myself and one other employee and together we have over 30 years in flooring experience.
We pride ourselves in excellent workmanship and customer service and look forward to working with TANZ and its clients in the trade that we are passionate about.


BAY OF PLENTY

 

Company Details

Enhance Homes

Address

51 lemon grove

Town

Tauranga

Contact Details

Greg Wheatcroft

Phone

0275377451

Email

[email protected]

Web

ABOUT US

I’m a two man that try’s to provide an honest transparent service and provide excellent quality for our clients


Company Details

Eminence Tiling Ltd

Address

110 Windermere Dr

Town

Tauranga

Contact Details

Joel Wiki

Phone

0223668405

Email

[email protected]

Web

ABOUT US

Hi Im Joel I have been tiling for seven and a half years , i am passionate about doing a great job and looking after my customers


Company Details

Imperial Tiling Ltd

Address

30a Eleventh Ave

Town

Tauranga

Contact Details

Jaan Smits

Phone

02108280769

Email

[email protected]

Web

ABOUT US

I have been laying flooring for 17 years. Have completed an apprenticeship in carpet, vinyl and floor preparation.
Have been contracting for many years now and started my own company in 2014.
I install many types of flooring including tiles, carpet, vinyl, laminate and hardwood, cork, floor sanding and polished concrete. As well as being a qualified applicator in all types of waterproofing membranes.
Imperial Tiling Ltd is made up of myself and one other employee and together we have over 30 years in flooring experience.
We pride ourselves in excellent workmanship and customer service and look forward to working with TANZ and its clients in the trade that we are passionate about.


Company Details

Stone Lab Ltd

Address

8 Harris st

Town

Mount Maunganui

Contact Details

Leif Nahi

Phone

0272887755

Email

[email protected]

Web

http://www.stonelab.co.nz

ABOUT US

Stone Lab specialize in restorating all things stone, natrual and manmade, from granite and marble benchtops to internal and external stone tiles, from small pieces to large full slabs


Company Details

Tauranga Tiling Bop Ltd

Address

301 otumoetai rd

Town

Tauranga

Contact Details

Jak Pezelj

Phone

021840000

Email

[email protected]

Web

http://www.taurangatiling.co.nz

ABOUT US

Tiling the bay


WAIKATO

Company Details

Stone Lab Ltd

Address

8 Harris st

Town

Mount Maunganui

Contact Details

Leif Nahi

Phone

0272887755

Email

[email protected]

Web

http://www.stonelab.co.nz

ABOUT US

Stone Lab specialize in restorating all things stone, natrual and manmade, from granite and marble benchtops to internal and external stone tiles, from small pieces to large full slabs


GISBORNE

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HAWKES BAY

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MANAWATU

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TARANAKI

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WELLINGTON

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SOUTH ISLAND

 

NELSON – TASMAN

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MARLBOROUGH

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CANTERBURY

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WEST COAST

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OTAGO

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SOUTHLAND

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3 months ago
Photos from Tile Geeks NZ - TANZ's post

I can't believe that the supplier of a tiling product says that this is acceptable

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6 months ago
Association Of Professional Builders

How true this is for all trades , tiling included

Do this to avoid 'problem' clients

The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London.

Typically the phrase is used in business to convince employees to give good service.

Problem is, following this advice can ironically lead to worse customer service and if you are attracting poor quality enquiries, that is a recipe for disaster…

Recently, Greg, who is one of our certified professional builders experienced a problem client while they were still in the Prelim stage for a $2.7m contract.

Every second week the receptionist was fielding calls from the client who was known internally as ‘Mr Angry’.

He didn’t like the fact that the company sent information by email instead of by post, didn't like the fact the estimate wasn’t broken down into costs by item, didn’t like the soil classification, didn’t want to pay extra to upgrade the bath to a spa; he didn’t like the rock clause in the contract and the fact a builder’s margin would be added to variations.

In his phone call, he didn’t accept the amount of time allowed for construction in the building contract and demanded it be reduced by 8 weeks.

The salesperson asked Greg, the company owner to intervene directly with compromise to show goodwill.

Greg picked up the contract and tossed it in the bin and said, ‘We don’t need this contract’

Greg is a straight talking builder who started out as an apprentice carpenter before becoming a builder and specialising in high end architecturally designed custom built homes.

He wanted to make sure that both clients and employees enjoyed the building experience, so he made it very clear that the maxim “the customer is always right” didn’t hold any weight in his building company.

In conflicts between employees and unruly clients he would consistently side with his team.

Here’s what he said:

When we run into clients that we can’t reel back in, our loyalty is with our employees. They have to put up with this stuff every day.

Just because you sign a contract with us it does not give you the right to abuse our staff…

Every year we complete between 12 and 20 homes for very successful and demanding clients who are used to getting their own way in life.

As a consequence, every couple of years we’ll end up with a client who is a completely unreasonable and demanding tool.

When it’s a choice between supporting your employees, who work with you every day and deliver some of the finest homes in the state, or some narcissist who screams insults at your supervisor, who’s side are you going to be on?

You can’t take your employees for granted, you have to value them ... If they think that you won’t support them when a customer is out of line, morale will drop and so will the quality.

So Greg trusted his team over abusive customers.

What’s good about this attitude is that it balances employees and customers. The “always right” maxim squarely favours the customer which is a bad idea, because, as Greg says, it demoralises the team.

Declaring “The customer is always right,” in your building company sends a clear signal that abusive clients must be tolerated and can demand just about anything — because by definition they’re always right…

This makes the employees’ jobs that much harder when trying to pull them in.

Also, it means that abusive clients get way better treatment and better deals than decent people.

That’s mad. If you want to attract more of the decent clients they are ones to be focused on keeping happy as they are far more likely to become promoters at the end of the contract.

Some Clients Are Bad for Business

Most builders think that “they need to take every job they can”.

But some clients are quite simply bad for your business.

It’s the 80/20 principle. 20% of your clients will consume 80% of your available time. Which means that you are only able to provide the vast majority of your clients with 20% of your time.

How many opportunities are you missing to improve your margin on those jobs because Mr Angry is demanding all of your time while refusing to pay for any variations?

It’s not a question of how much you could have made from that single contract, it’s the opportunity cost to your building company when your time is consumed by one lousy client.

And when you put your trust in your team and back them over your clients, they will put your customers first.

When they feel valued they will:

- Care more about other people, including clients
- Have more energy
- Be more motivated
- On the other hand, when you consistently side with clients instead of team members, it sends a clear message that:
- Employees are not valued
- Treating employees fairly is not important
- Employees have no right to respect from clients
- Employees have to put up with everything from clients
- When this happens, employees stop caring about service. And at that point, a good client experience is almost impossible.
- Greg made it clear that his team came first — even if it meant turning down a $2.7m contract that he’d been working on for 18 months.
At a recent event he told other builders:

“We don’t take on problem clients. We deliberately sign up more preliminary agreements than we can take on contracts because it gives us options.

And if I don’t think we’ll be a good fit I tell them, ‘You’ll need to find another builder, we’re booked out for 18 months’.”

A good way to avoid taking on problem clients is by qualifying them hard at the start of the sales process.

If you don’t already have a qualifying checklist for your new enquiries, then download our proven and tested Qualifying checklist for builders here.

info.acrisservices.com/qualifying-checklist-optin
... See more

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7 months ago
Timeline Photos

Check out Tile Geeks NZ Facebook group for some great New Zealand tiling , this is what tiling passion is 🤤🤤 Venice Italy 🇮🇹 a holiday that went to quickly 👍👍

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9 months ago
Photos from Tile Geeks NZ - TANZ's post

Job came out nice, although felt sick every time I looked at it
Work done by Palazzo LTD

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